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An AI receptionist for your agency

It answers every call, WhatsApp and text, books viewings, logs enquiries and takes down repairs, then texts your team the moment a person needs to step in. No more missed calls while you're out on viewings.

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SortX call log of calls the AI receptionist answered, with one call's outcome and transcript open, using sample data

One receptionist for every way people get in touch

Phone calls

Forward your line and every call is answered, including lunchtimes, evenings and weekends.

WhatsApp

Connect your agency's WhatsApp number. Photos and documents tenants send are saved to the record.

One inbox for the whole team

Calls, WhatsApp and texts land in one shared inbox, against the right contact, property and tenancy.

SortX inbox on a phone with sample WhatsApp and text conversations
Text messages

Two-way texts from your SortX number, with replies filed on the conversation they belong to.

Hands over to a person

Offers, complaints and anything that needs judgement go straight to your team, with a text so nobody misses it.

SortX diary with viewings, valuations and inspections booked for the team, using sample data

It knows how an agency works

Your AI receptionist isn't a voicemail with manners. It does the job your front desk would, and writes everything into the CRM.

  • Books viewings and valuations

    It finds a free slot for the right person and puts the appointment straight into your team's diary.

  • Logs every enquiry

    Name, number, what they want and the property they called about, saved as an enquiry ready to follow up.

  • Takes repairs down properly

    A tenant reporting a problem gets a repair logged against their property, ready for your team to triage.

SortX inbox with a tenant's WhatsApp conversation and suggested next steps, using sample data

It suggests. Your team approves.

SortX reads each new message and suggests the next step: a task, a booking, a change to an appointment or who in the team should pick it up. One click accepts it, and you can edit it first.

  • Suggested tasks and bookings on every message
  • Routed to the right person or team
  • Nothing changes until someone accepts it

Answering calls by this afternoon

No hardware and no IT project. You set it up from SortX's settings.

  • Get your SortX number

    Pick a number in Settings. It's the line your receptionist answers.

  • Forward your calls

    Divert your office line to it all the time, or only when nobody picks up.

  • Connect WhatsApp

    Link your WhatsApp Business number so messages land in the same inbox.

  • Make a test call

    Ring your own number and watch the enquiry appear in SortX.

  • £0
    for the CRM underneath
  • 0%
    VAT added
  • 1
    month at a time

Switch it on when you're ready. Cancel any time.

Add it from Settings → Products in your free SortX CRM, where you see the price before you buy. It's a monthly subscription with no contract, and we don't add VAT.

It appears as Front Desk in your SortX billing. Without it, you answer the phone yourself and type the enquiry or repair into SortX, which stays free.

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Hand over more of the busywork

See pricing

Questions agents ask

  • No. It covers the calls and messages your team can't get to, does the logging and booking, and hands anything that needs judgement to a person.

  • Yes. Keep your number and forward it to your SortX number, either all the time or only when nobody answers.

  • Yes. Connect your agency's WhatsApp number in Settings and conversations appear in the SortX inbox, with photos and documents saved to the record.

  • It takes the details down and logs a repair against the property with the tenant's own description of how urgent it is. Your team, or SortX's repairs tool, triages it from there.

  • It texts your team straight away when a caller needs a person, so an urgent call is never left sitting in an inbox.

  • Normal agency call volumes are included. Under our published fair use, unusually high volumes go to voicemail rather than being cut off, and every message is still saved for your team.

Start free today. Switch it on when you're ready.

Create your free workspace and bring your book across. There's nothing to pay until you add an AI tool.

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