Repairs sorted without the phone tag

Tenants report repairs online with guided questions. SortX sets the urgency, offers the job to your contractors one by one and keeps the whole history on the property, while your team approves the spend.

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SortX repairs list with the urgency, status and contractor of each sample repair

From the tenant's report to the contractor's invoice

Guided fault-finding

Questions for each kind of fault, so the report arrives with what a contractor needs to know.

Triage in seconds

Each repair gets a suggested category and urgency, so emergencies stand out straight away.

Reported from the tenant's phone

Send tenants one link. No app to download and no account to create.

The tenant repair form on a phone, asking guided questions about the fault

Offered to your contractors

Jobs go to your preferred contractors in order. If one declines or doesn't answer in time, it moves to the next.

A portal for contractors

Contractors accept jobs, post updates and upload photos and invoices, signing in with a code sent to their email.

A sample repair in SortX with its triage, contractor and progress

Every job, costed and accounted for

The repair, the quote, the landlord's approval and the invoice live in one place, so nothing is paid twice and nothing is closed with a bill outstanding.

Quotes and landlord spend limits
Record the quote, check it against the landlord's limit and get approval before work starts.
Invoices checked before the job closes
A repair can't be closed while its contractor invoice is still waiting to be approved.
Emergencies go straight out
For a burst pipe, skip the queue and assign the contractor you trust in one step.

SortX contacts with landlords, tenants, buyers and contractors, using sample data

Your contractors, checked

Keep each contractor's trades, the areas they cover and their insurance and Gas Safe details in SortX. You're warned before a job goes to someone whose cover has lapsed.

Trades and postcode coverage
Insurance and Gas Safe expiry reminders
Your preferred order for every job

Taking repairs online this week

Set it up once and every repair follows the same path.

Share your repair link
Add it to your website, emails and tenancy welcome pack.
Add your contractors
Their trades, areas and insurance, and the order you'd like them offered work.
Let jobs flow
Reports are triaged and offered out, and you step in only when something needs a decision.
Approve and close
Approve the invoice, charge it to the landlord's account and close the repair.

£0
for the CRM underneath
0%
VAT added
1
month at a time

Switch it on when you're ready. Cancel any time.

Add it from Settings → Products in your free SortX CRM, where you see the price before you buy. It's a monthly subscription with no contract, and we don't add VAT.

It appears as Maintenance Pro in your SortX billing. Without it, you log each repair when the tenant calls, then assign and chase it by hand in the free CRM.

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Hand over more of the busywork

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Questions agents ask

No. They open your repair link, answer the guided questions and send it. The repair is logged against their property.
No. They sign in to the contractor portal with a one-time code sent to their email, and see only the jobs you've offered them.
A dedicated repairs line is on its way. Today, repair calls can go to your AI receptionist, which takes the repair down for you.

No. You pay from your own bank as you do now. SortX records the invoice, posts the cost to the landlord's account and shows it on their statement.
Both are in the free CRM: routine, check-in and check-out inspections, and recurring servicing like annual gas safety visits.
Logging repairs, assigning a contractor, quotes, invoices and the contractor register. This tool adds the tenant form, triage, offering jobs out and the contractor portal.

Start free today. Switch it on when you're ready.

Create your free workspace and bring your book across. There's nothing to pay until you add an AI tool.

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